1. SHIPPING POLICY

SHIPPING POLICY

Effective Date: 13.8.2026

At PROWAKER, we aim to make your shopping experience simple, transparent and reliable. This Shipping Policy explains how orders placed through our website are processed and delivered.

1. Order Processing

Orders are processed after successful confirmation of payment and order details.

We generally aim to dispatch orders within [1–3] business days. Processing may take additional time during weekends, public holidays, promotional periods, high-order volumes or circumstances beyond our reasonable control.

Once your order is dispatched, you will receive available shipment/tracking information through the contact details provided at the time of ordering.

2. Delivery Time

Estimated delivery time may vary depending on the delivery location, courier availability, weather conditions, public holidays and other logistical factors.

Generally, orders within India may be delivered within approximately [3–7] business days after dispatch, depending on the destination.

Delivery timelines are estimates and are not guaranteed.

Remote locations, difficult-to-service areas and exceptional logistical situations may require additional delivery time.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the order is placed.

From time to time, PROWAKER may offer free shipping or promotional shipping offers subject to the conditions displayed on the website.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
House/building number
Street/locality
City
State
PIN code
Valid contact number

PROWAKER shall not be responsible for delays or failed delivery resulting from an incorrect, incomplete or inaccurate address or contact information provided by the customer.

If an order is returned to us because of an incorrect address, repeated delivery failure, refusal to accept the parcel or other circumstances attributable to the customer, additional shipping charges may apply if the customer requests re-dispatch.

5. Tracking Your Order

Where tracking is available, the tracking details will be shared with the customer through the contact information provided during checkout.

Tracking information may take some time to become active after the shipment is handed over to the logistics partner.

6. Delayed Delivery

Occasionally, delivery may be delayed because of circumstances outside our reasonable control, including but not limited to:

Severe weather
Natural events
Transportation disruptions
Courier operational issues
Public holidays
Regional restrictions
High-volume periods
Incorrect or incomplete delivery information
Other unforeseen logistical circumstances

We will make reasonable efforts to assist customers in resolving delivery-related issues.

7. Damaged or Tampered Package

If you receive a package that appears visibly damaged, opened or tampered with, please contact us as soon as possible and preferably before using the product.

For damage, leakage or other transit-related issues, please retain the original packaging and provide photographs/videos and relevant order details when contacting us.

This will help us investigate the matter with the relevant logistics partner.

8. Delivery Attempt

Customers are expected to remain available at the provided delivery address or coordinate with the logistics partner when required.

If the courier makes multiple unsuccessful delivery attempts and the shipment is returned to us, any re-shipping arrangement may be subject to additional shipping charges.

9. International Shipping

Unless specifically stated on the website, PROWAKER currently accepts orders for delivery within India only.

10. Contact Us

For shipping-related queries, please contact:

PROWAKER WELLNESS INDIA
Email: info@prowaker.in
Phone/WhatsApp: +91-9680248490
Address: PROWAKER WELLNESS INDIA, Near Power House, Jodhpur Road, Pipar Ciy, Pin: 342601 Rajasthan, INDIA

FSSAI LIC. NO. 12220032000116