Privacy Policy

Last Updated: 13 August 2026

Prowaker Wellness India (“Prowaker”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we may collect when you visit or use our website, place an order, contact us or otherwise interact with our online services, how we may use that information, and the choices available to you.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

Information you provide directly

When you create an account, place an order, contact us or submit a form, we may collect:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order details
  • Information you provide when contacting customer support
  • Any other information you voluntarily provide to us

Please provide only information that is necessary for the relevant purpose.

2. Payment Information

When you make a payment on our website, payment information may be processed by the payment gateway or payment service provider used for the transaction.

We generally do not need to store your complete debit card, credit card, banking or other sensitive payment credentials on our own servers.

Payment providers may process information according to their own privacy policies and security practices.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Approximate time and duration of visits
  • Referring pages
  • Website interaction information
  • Technical information required for website security and operation

This information may be used to maintain, secure and improve our website.

4. How We Use Your Information

We may use personal information for purposes including:

  • Processing and fulfilling orders
  • Delivering products
  • Processing payments
  • Providing customer support
  • Responding to enquiries
  • Managing customer accounts
  • Sending order and transaction-related communications
  • Improving our website and services
  • Preventing fraud, misuse and unauthorised activity
  • Maintaining website security
  • Maintaining business and transaction records
  • Complying with applicable legal and regulatory requirements
  • Sending promotional communications where permitted and where applicable consent or another lawful basis is required

We do not use customer information for purposes unrelated to our business activities without an appropriate basis.

5. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

  • Keep the website functioning properly
  • Remember certain preferences
  • Maintain shopping-cart functionality
  • Understand website usage
  • Improve website performance
  • Support security
  • Measure marketing or website performance where applicable

Some cookies may be placed by third-party services used on our website.

You may be able to manage or disable certain cookies through your browser settings. However, disabling some cookies may affect website functionality.

6. WooCommerce and Website Services

Our website uses technology and services necessary to operate our online store, including WooCommerce and other website, hosting, security, payment, analytics and operational services that may be configured on the website.

These services may process information necessary to provide their respective functions.

We only intend to use such services for legitimate business, operational, security, payment, website and customer-service purposes.

7. Sharing of Information

We may share necessary information with trusted service providers when required to operate our business.

Depending on your interaction with us, these may include:

  • Payment processors
  • Courier and delivery partners
  • Website hosting providers
  • Website maintenance/service providers
  • Security and fraud-prevention services
  • Analytics or marketing service providers, where applicable
  • Customer-support service providers
  • Professional advisers where reasonably necessary
  • Government authorities or law-enforcement agencies where legally required

We only intend to share information that is reasonably necessary for the relevant purpose.

We do not sell your personal information as a business asset.

8. Order and Delivery Information

When you place an order, certain information such as your name, phone number and shipping address must be shared with the relevant delivery or logistics provider so that your order can be delivered.

Without the required delivery information, we may not be able to fulfil your order.

9. Marketing Communications

If you subscribe to promotional communications or otherwise provide appropriate consent where required, we may send information about:

  • Products
  • Offers
  • New launches
  • Educational content
  • Prowaker updates

You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Transactional communications relating to orders, payments, delivery or customer-service matters may still be sent when necessary.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Completing transactions
  • Providing customer support
  • Maintaining business records
  • Resolving disputes
  • Preventing fraud
  • Meeting accounting, tax, legal or regulatory obligations

When information is no longer reasonably required, it may be deleted, anonymised or securely disposed of, subject to applicable legal requirements.

12. Your Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, which may include:

  • Requesting access to certain personal information we hold about you
  • Requesting correction of inaccurate information
  • Requesting deletion of information where legally applicable
  • Withdrawing consent where processing is based on consent
  • Opting out of certain promotional communications
  • Raising a privacy-related concern or complaint

To make a privacy-related request, contact us using the details provided below.

We may need to verify your identity before processing certain requests.

13. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children.

Where our products have age-related usage information, customers should follow the age and usage instructions stated on the product label.

Parents or guardians who believe that a child has provided personal information to us may contact us so that we can review the matter and take appropriate action where required.

14. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

We are not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, business practices or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this policy.

We encourage you to periodically review this page.

16. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle personal information, please contact:

PROWAKER WELLNESS INDIA
Email: info@prowaker.in
Phone/WhatsApp: +91-9680248490
Address: PROWAKER WELLNESS INDIA, Near Power House, Jodhpur Road, Pipar Ciy, Pin: 342601 Rajasthan, INDIA

FSSAI LIC. NO. 12220032000116

17. Privacy Commitment

At Prowaker, we believe transparency should extend beyond our products.

We aim to be clear about what information we collect, why we need it and how it is used.