Terms & Conditions – Prowaker Wellness India

Effective Date: 13.8.2026

Welcome to the PROWAKER website.

These Terms & Conditions govern your access to and use of the website and your purchase of products through our online store.

By accessing this website, creating an account, placing an order or purchasing products from us, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use the website or place an order.

1. About PROWAKER

This website is operated by:

PROWAKER WELLNESS INDIA
Brand: PROWAKER
Email: info@prowaker.in
Phone/WhatsApp: +91-9680248490
Address: PROWAKER WELLNESS INDIA, Near Power House, Jodhpur Road, Pipar Ciy, Pin: 342601 Rajasthan, INDIA

FSSAI LIC. NO. 12220032000116

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, specifications, pack information and other product information displayed on the website are accurate and up to date.

However, actual packaging, colours, labels or other visual details may vary slightly from images displayed on the website due to screen settings, printing variations, packaging updates or other factors.

Customers should always refer to the actual product label and packaging for the most current product information, ingredients, directions for use, warnings, storage instructions and other applicable information.

3. Product Availability

All products are subject to availability.

We reserve the right to limit quantities, discontinue products or modify product availability without prior notice.

If a product becomes unavailable after an order has been placed, we may contact the customer regarding the available options or process an appropriate refund where applicable.

4. Prices

Product prices displayed on the website are subject to change without prior notice.

The applicable price for an order is the price displayed at the time the order is successfully placed, subject to any applicable taxes, shipping charges, discounts or promotional terms shown during checkout.

We make reasonable efforts to maintain accurate pricing information. In the event of an obvious pricing or technical error, we reserve the right to correct the error and take appropriate action regarding the affected order.

5. Orders

Placing an order constitutes an offer by the customer to purchase the selected product(s).

An order is subject to acceptance and successful payment/verification.

We reserve the right to cancel or decline an order in circumstances including, but not limited to:

Product unavailability
Incorrect pricing or product information
Payment-related issues
Suspected fraudulent or unauthorized transactions
Incorrect or incomplete customer information
Technical errors
Unusual or excessive ordering activity
Other legitimate operational reasons

If an order is cancelled after payment has been successfully received, any eligible refund will be processed through the applicable payment method/process.

6. Payment

Payments are processed through the payment methods made available on our website.

Customers agree to provide accurate and complete information required for processing the order.

We do not knowingly retain complete payment-card information unless specifically permitted and required under applicable payment-processing arrangements.

7. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Delivery dates provided on the website are estimates and may vary due to logistics, location and circumstances outside our reasonable control.

8. Returns, Refunds and Cancellations

Returns, refunds and cancellations are governed by our Refund and Return Policy.

Customers should review that policy before placing an order.

9. Appropriate Use of Products

Products purchased through this website must be used only as directed on the product label/packaging or as otherwise appropriately instructed.

Customers should read the product label carefully before use.

Do not use a product beyond its recommended use, storage conditions or stated instructions.

Where the product label contains specific warnings, restrictions or precautions, those instructions must be followed.

10. Health and Wellness Information

Information provided on this website relating to ingredients, nutrition, wellness, formulation, traditional use or general product characteristics is provided for consumer information and educational purposes.

Such information should not be interpreted as personalised medical advice, diagnosis or treatment.

The products offered through this website are not intended to replace a varied and balanced diet or appropriate professional healthcare.

Customers with specific health concerns, existing medical conditions, allergies, pregnancy/lactation considerations, or those taking medication should seek appropriate professional advice before using a product where relevant to the product label.

11. Intellectual Property

All website content, including but not limited to:

PROWAKER name and branding
Logos
Product names
Product images
Graphics
Text
Videos
Designs
Layouts
Original marketing materials

is owned by or licensed to PROWAKER/PROWAKER WELLNESS INDIA, unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, commercially exploit or otherwise use our content without prior written permission.

12. User Information

Customers are responsible for ensuring that information provided during registration, checkout or communication with us is accurate and current.

You agree not to provide false, misleading or unauthorized information.

13. Website Availability

We make reasonable efforts to keep the website available and functioning properly.

However, we do not guarantee that the website will always be uninterrupted, error-free, secure or available at all times.

The website may occasionally be unavailable due to maintenance, technical issues, updates or circumstances beyond our reasonable control.

14. Third-Party Services

Our website may use third-party services such as payment gateways, logistics providers, analytics services, hosting providers and other technology/service providers.

Use of such services may be subject to the respective third party’s terms and policies.

15. Limitation of Liability

To the extent permitted under applicable law, PROWAKER/PROWAKER WELLNESS INDIA shall not be responsible for losses arising from circumstances beyond our reasonable control, including delays caused by logistics providers, technical failures, natural events or incorrect information supplied by the customer.

Nothing in these Terms & Conditions is intended to exclude or restrict any right or remedy that cannot lawfully be excluded or restricted under applicable law.

16. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices or applicable requirements.

The updated version will be posted on this page with the revised effective date.

17. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the competent courts having jurisdiction over JODHPUR, subject to applicable law.

18. Contact Us

For questions regarding these Terms & Conditions:

FSSAI LIC. NO. 12220032000116