RETURNS AND REFUND POLICY


RETURN ELIGIBILITY
Products can be returned within 7 days of delivery if:
Product is unopened and in original sealed condition
Product has minimum shelf life remaining (at least 30% or 45 days)
Product shows manufacturing defect or damage
Packaging appears tampered or damaged
Product received is different from what was ordered


PRODUCTS NOT ELIGIBLE FOR RETURN
Opened or partially used products
Products with expired shelf life
Products damaged due to customer mishandling
Products stored improperly


HOW TO INITIATE RETURN
1. Contact us within 7 days of delivery:
Email: info@prowaker.in
Phone: +91-9680248490
2. Provide:
• Order number
• Reason for return
• Product photos (if damaged)
3. We will verify eligibility and provide return instructions
4. Ship product back (customer bears return shipping unless defective)
5. Upon receipt and verification, refund is processed


REFUND PROCESS
Refund amount: Full product price + delivery charges (if return approved)
Refund processing: 5-7 business days after we receive and verify product
Refund method: Original payment method used
Tracking: Email confirmation at each step


DAMAGE & DEFECTS
If product arrives damaged:
1. Do NOT open the package
2. Contact us immediately with photos
3. Return product in original condition
4. Full refund or replacement offered


QUALITY ISSUES
If product quality issue is identified:
1. Contact us immediately: info@prowaker.in
2. We will investigate
3. Replacement or full refund offered
4. We will cover all shipping costs


EXCHANGE POLICY
Want to exchange for a different product?
Same process as returns
Difference in price adjusted
Exchange within same order value preferred


QUESTIONS?
Contact us:
Email: info@prowaker.in
Phone: +91-9680248490
Hours: 9:00 AM – 6:00 PM IST (Monday-Saturday)